Gimbal can't be detected in PC and firmware is not upgradeable

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wl22
Posts: 1
Joined: Sun Dec 11, 2016 7:10 am

Gimbal can't be detected in PC and firmware is not upgradeable

Post by wl22 » Sun Dec 11, 2016 7:12 am

I wanted to upgrade firmware and has successfully performed FCF but not the gimbal because when the USB was connected to gimbal and switched on the Drone, PC can't detect anything and when XIRO assistant was launched, UPGRADE button can't be clicked so is not able to choose file.

Second, when I launched XPLORER app in my phone, i got the message of camera unconnected message and the waiting bar was running till no image was shown.

Why?

drcyyc
Posts: 3
Joined: Thu Jan 05, 2017 4:53 pm

Re: Gimbal can't be detected in PC and firmware is not upgradeable

Post by drcyyc » Thu Jan 05, 2017 4:57 pm

I have never been so frustrated with a company.
Very poor support. Their website and instructions are not updated.

For the detection issue, try different USB cables. I found that is an issue not clearly addressed in the instructions. After a different cable, the machine is detected. It seems certain types of USB cable does not allow transmission of data.

Hope this helps.

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