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file error

Posted: Thu Jan 18, 2018 11:44 pm
by Waiwurri
when I attempt to play a .mov file that I load to my laptop through a card read from the drone I receive this error code 0xc00d36e5
has anyone got an idea on how to fix the file
I have tried to repair it using a software ware called Remo Repair MOV but it says the file is not supported.
It has a special Christmas video on this file which I'm very keen to use.
interestingly the file is available on my phone in a preview folder but the quality is very poor.
thanks in advance for any help you may offer.